Q: How do I return my order?  

Please see our tab ‘Delivery and Returns’.


Dispatch Queries


Q: My order hasn’t been delivered. Where is it?

A: First of all, we’re really sorry that you’ve not received your parcel yet! If you have access to track your order, it might be worth having a look to see if there are any notifications of a delay or failure to deliver. If you’re still unsure, please email with your Order Number in the subject and we’ll see what we can do to help.


Q: I want to cancel my order. How do I do this?  

A: Unfortunately, if you have already received a shipping confirmation email, cancelling your order will not be possible as it is already on its way to you. If you are yet to receive this, please email at with your Order Number so we can look into cancelling it for you.


Stock, Sizing & Launch Queries  


Q: Is your sizing true to fit?  

A: Yes! If you’re still worried, contact us at and we can help you further.


Q: The item I wanted was out of stock. When will it be back?

A: We’re sorry you missed the opportunity to purchase a particular item. We repeat products regularly, so please do make sure you’re signed up to our website notifications.

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