Q: How do I return my order?
Please see our tab ‘Delivery and Returns’.
Q: My order hasn’t been delivered. Where is it?
A: First of all, we’re really sorry that you’ve not received your parcel yet! If you have access to track your order, it might be worth having a look to see if there are any notifications of a delay or failure to deliver. If you’re still unsure, please email firstname.lastname@example.org with your Order Number in the subject and we’ll see what we can do to help.
Q: I want to cancel my order. How do I do this?
A: Unfortunately, if you have already received a shipping confirmation email, cancelling your order will not be possible as it is already on its way to you. If you are yet to receive this, please email at email@example.com with your Order Number so we can look into cancelling it for you.
Stock, Sizing & Launch Queries
Q: Is your sizing true to fit?
A: Yes! If you’re still worried, contact us at firstname.lastname@example.org and we can help you further.
Q: The item I wanted was out of stock. When will it be back?
A: We’re sorry you missed the opportunity to purchase a particular item. We repeat products regularly, so please do make sure you’re signed up to our website notifications.